Support
We're here to help.
Whether you have a question about your project, ran into a problem, or need a change made, the fastest way to reach us is by email.
Email Us
support@lucidsolutions.ioWe read every message and typically reply within two business days. Please include the name of your site or app and a short description of what you need help with.
Common Questions
Frequently asked questions
How do I get help with my website or app?
Email us at support@lucidsolutions.io with a short description of what you need. Screenshots and the name of the site or app help us respond faster.
How quickly will I hear back?
We aim to reply to every message within two business days.
How do I report a bug or a problem?
Send it to the same address. Let us know what you expected to happen, what happened instead, and the device or browser you were using.
Can I request a change or a new feature?
Yes. Email us with the details and we'll take a look and get back to you with next steps.
How do I handle billing or account questions?
Email us and we'll help. For account-specific requests, please write from the email address associated with your account when you can.
Still have a question? Email support@lucidsolutions.io and we'll get back to you.